Markeona’s call center solutions cover hiring, training and monitoring call center agents now among the 7Ps of marketing under the P for “people” due to the effect of their performance on the business image. The hiring service under call center solutions includes finding and selecting the right candidates for jobs such as call center agents, customer care personnel, telesales and telemarketing agents. Training involves the professional development of newly hired personnel to meet the required job skills and reflect the business’s positioning. Monitoring is another service under call center solutions , it ensures continually enhancing the performance of call center agents and maintaining the desired quality standards.
